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SHELF CONFIDENCE
Our book takes readers behind the scenes of consumer products retailing, uncovering and explaining the extent, the causes, and the shopper reactions to out-of-stock items. We draw on our decades of experience studying the availability of consumer goods to explore how to improve service levels, slash costs, boost efficiency, and enhance customer satisfaction. Whether you’re a manufacturer, wholesaler, retailer, retailer consultant, researcher, member of the media, or a member of a trade association, you’ll discover useful insights in our well-researched book.
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WHAT WE DO
CONSULTING
RESEARCH
TALKS & WEBINARS
RESEARCH VALIDATION AND 3RD PARTY AUDITING
OUR METHODOLOGY
Our Availability Scorecard is at the core of the 5-Step Methodology
It consists of the following three general areas:
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Strategy & Measurement
Causes of Stock-outs
& Voids
Consequences &
Countermeasures
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